Commonly Available Job Positions at Francis Home Environment Service Experts Heating & Air Conditioning in Ottawa General Manager The General Manager is responsible for directing and coordinating all activities of a Service Experts Heating and Air Conditioning service center. The General Manager supervises the P&L, steers sales, and provides leadership to all personnel and processes for the location. Service Technician The Service Technician conducts diagnostic, service, and/or maintenance work on residential and/or commercial heating, ventilation, and air conditioning equipment and accessories. The Service Technician speaks with residential and/or commercial customers to respond to their questions, resolve problems, and confirm complete customer satisfaction. The person in the role also promotes products and services to customer and works under the guidance of the Field Supervisor or General Manager. Installation Technician/Installation Helpers The Installation Technician completes HVAC equipment and accessory installation and start-ups on residential and/or commercial jobsites. The individual filling the position also conducts installation and service on indoor air quality equipment and products, as well, and has the expertise to understand controls and wiring diagrams and schematics. Customer Service Specialist The Customer Service Specialist manages customer queries, complaints, and billing questions with the highest degree of consideration and professionalism to resolve customer issues with a single-call resolution. The Customer Service Specialist is also responsible for supporting day-to-day running of the Service Experts Heating and Air Conditioning service office. Dispatcher The Dispatcher, using Service Experts radio and pager procedures, dispatches appointments to Maintenance Technicians, Installers, and Service Technicians. The person in the role also corresponds with the customer to verify the customer is notified of scheduled appointments, respond to inquiries, and to help resolve issues. The Dispatcher strategically plans and routes the most ideal technicians following established company processes.