"Service centre called when technician en route Technician was on time, polite and efficient"
"Francis was to arrive between 10-12. At 12:10, without having any updates and clearly a no show from Francis, I called to understand if I was forgotten. I was put on hold..."
"Prompt, polite, efficient, clean service."
"Very careful, efficient and courteous. "
"Tech was on time, courteous, informative and explained what he was doing. "
"Annual preventative maintenance service takes less time with each passing year. We had an ac service where the tech didn't even look at the outside unit. Huh? "
"Service was good...questions mark in detecting problem"
"Technician showed up within the specified time window and performed the requested work."
"At the end of the service I did not receive a print out (the long sheet) of the payment received nor the service technician notes on the service provided. was quite surp..."
"The technician was on time, he was friendly, thorough and approachable and answered all our questions. "
"everything done smoothly and on time"
"Fast, professional and very friendly"
"technician was on time, courteous and cleaned up after doing his work"
"answered my questions and gave me some advise"
"Were on time, polite, pleasant and did a thorough cleaning of furnace and a/c "
"Appointment on time. Service done effectively."
"The service appt was supposed to be for both of my AC units, but the service person was only told to service one. This has meant I had to schedule a separate appt for the..."
"Scott is professional and friendly. He is in your home a few minutes and you are very confident that he knows what he is doing. Prompts your company well."
"Courteous and honest opinions "
"Courteous, professional, accurate, logical"
"Duy has serviced my furnace and air conditioner for the last few years. He is very polite and works efficiently. He answers all questions. He is very personable. He se..."
"service man was very pleasant and knowledgeable .He explained
what had been done and indicated what and when future service
would be required ."
"Ryan is a good communicator and offered excellent suggestions about my a/c and ductwork. He also went ahead and fixed a drainage leak for me."
"Your service expert Nelson was outstanding"
"He came. He worked. He answered a question I had. He made a suggestion. There was no mess. He left."
"Very informative, communicative, professional"
"Ryan took time to make sure everything was inspected & cleaned. He answered our questions and seemed to really want to do a thorough job at our place."
"Other than a mix-up regarding existing contract - all was great. Confusion resolved by the office. "
"Came on time and was very polite and professional. Did a diligent job."
"Service technician was excellent - knowledgeable, friendly and helpful."
"Ryan McClement provided excellent high quality dependable expert service in exceptional highly professional and courteous manner! Thank you VERY much for all the work!"
"Scott is always on time and friendly. He remembers details about our furnace and a/c and gets to the inspection in a timely manner. The paperwork is always done accurate..."
"Service technician was very courteous and conscientious servicing furnace,A/C and fireplace."
"Technician was efficient "
"I was satisfied with the service. I was upset with the sleazy business practice you have used by telling me a board that should have been replaced when the furnace was al..."
"Appt was confirmed; tech was on time; tech was friendly and competent"
"Excellent service - very friendly. "
"Professional & thorough"
"Technician Ryan did an excellent job explaining the exact service he was performing. He was pleasant, very interactive with me and left the work site clean."
"Polite and answered my questions"
"Timeliness , professionalism, quality service and quality maintenance and smart recommendations"
"Your technician knows our house and as a result does a better more efficient job."
"Very satisfied because he gave me some very good tips for keeping my furnace working optimally, which had never been provided to me before."
"The technician was courteous, polite and he answered all my questions."
"courteous execution of service"
"Prompt service, excellent technician, gave clear explanations,"
"Knowledgeable and friendly tech. Was not trying to upsell anything. Earned trust quickly."
"Service appointment was great - reminder before appointment was not timely because it was the day before the appointment and I did not get the message until the evening a..."
"Very thorough job and pleasant."
"Personable and efficient technicians."
"Ryan was very knowledgeable and diligent about noting requests."
"They young man was very professional and polite and did a great job"
"He went beyond the call of duty and checked my built in humidfier and sold me a new filter."
"The actual service work was excellent. The problem I had was the service appointment booking got messed up somehow so your technician did not come on the day I had sched..."
"Everything went smoothly and the technician was very friendly."
"Very professional,polite, knew what they were doing and worked hard"
"professional and courteous service"
"I was very satisfied with the service; I had previously requested that I be contacted by e-mail only as I am hearing-impaired-to the point of actually going to your offic..."
"The service should be done early in the season"
"The technician was very effective, polite and competent"
"The technician was very professional. "
"Very satisfied because I specifically asked for a technician by name and the technician I requested came to do the maintenance on my air conditioning unit as well as on t..."
"Very professional and knowlegeable."
"Technician was very flexible and took the time to answer my questions. Also offered advice."
"The technician was very professional, explained the condition of the AC."
"Still not very satisfied that Francis did not replace my Air Intake screen with an easily removable screen/grill. The screw holes used to hold it in are slowly stripping ..."
"Very personable and courteous and was very efficient."
"Source of the leak was not detected despite dye.
Unfair to blame anyone or anything at this point"
"Paul our technician has been at our home servicing our furnace and AC for many years. His knowledge is outstanding and he has such a great personality. Also comes with a ..."
"Very informative on the maintenance provided and suggestions to improve air flow."
"Efficient, polite, unobtrusive, accurate service visit."
"Matt was very helpful and gave me some tips to prolong my heating system."
"Ryan is very knowledgable and pleasant to deal with. We have dealt with Francis for many years and have always felt secure in dealing with them"
"The service technician was very polite and answered all of our questions."
"Service went smoothly. No complications."
"Excellent service for last 5 years"
"arrived on time, very polite and pleasant, explained what he was going to do and got on with the job."
"Pleasant and efficient service"
"Professional, polite and informative."
"Service was done promptly and efficiently. Tech explained exactly what he was doing"
"Zack & Jon were on time, considerate, efficient, courteous and completed their work with no problems or hassles. . "
"The time of the appointment was exactly what I wanted. The technician was friendly, professional and provided me with the information I wanted/needed."
"The technician was excellent on the preventive maintenance call, but the office failed to initiate subsequent corrective maintenance."
"punctuality, thoroughness, knowledge, dependability, respectful."
"Reliable expert service"
"Our appointment was scheduled 8 months in advance, and we still had to wait until the last few minutes of the scheduled time period, and only after I called to see if the..."
"Garrison was courteous, receptive and to the point."
"Because I was very satisfied."
"Liked the fact that technical recommended a different type of furnace filter for better results."
"He was courteous, professional and friendly. I had no issues at all."
"re #3 moving to an apartment"
"Work was carried out to my satisfaction"
"Great service as usual, except on two occasions I reminded the call centre to make sure insulation was needed for the outside pipe.
According to the worker, this request..."
"Technician was thorough and completed his work in a very professional manner"
"The technician was diligent, conscientious, thorough, attentive and engaging."
"Technician called ahead and arrived during time period quoted. Service was complete and all questions answered."
"Very professional, courteous and thorough."
"Right date On Time Works OK"
"Ryan is professional, friendly, and confident. "
"technician was on time, diagnosed the problem and solved it very quickly and economically."
"Respectful. Of our home,on time and very polite."
"No complaints about the work he did was polite and friendly very satisfied"
"On time; very efficient and cheerful. Provided a clear summary of work done."
"We were very satisfied with the "day of service" however not satisfied with the followup by Service Experts. Tech Note said "office to look into a compressor sound blanke..."
"Service Man arrived earlier than scheduled and serviced both the Ac and the furnace!
He did the servicing tasks effectively and efficiently. He explained that in 20..."
"This person was obviously very competent and answered my questions completely."
"The original apt was cancelled at the last minute because of workload. We are self employed and could have worked that day if you can cancelled the evening before. Very i..."
"arrived on time answered questions"
"Fast response, friendly interaction, efficient service, successful outcome and reasonable cost."
"Service tech arrived on time, seemed to be thorough, offered advice and friendly manner."
"Worked efficiently, answered question, very professional"
"Alex made a few changes to our system to help with efficiency"
"on time and very professionnal"
"Tech gets on with the job. No muss no fuss. Obviously knowledgeable and confident. We know a good job was done each visit."
"Technician was very instructive, providing much useful information about our AC system."
"The service of the work done on the unit was done well.
"Your technicians were punctual, polite, hard working, knowledgeable..pleasant o have in the house."
"The service was great, however I did not receive a confirmation of appointment phone call during the week as I have every year in the past.
On the day of the appointme..."
"service exceeded expectations"
"prompt, very tidy, answered questions and completed the installation in record time and it works!!"
"The technician was very thorough and seem to figure out the problem quickly. "
"Technician was knowledgeable, informative and efficient."
"polite and knowledgable"
"Have always experienced great and knowledgable service. Ryan was very professional and kept us informed every step. Our only issue is that we have been clients for many y..."
"The technician was fine. My rating relates to the firm's inability to schedule appointments in smaller increments of time."
"Hans ise cellent; booking is easy"
"Technician was knowledgeable and efficient."
"Confirmation from office that tech is on his way. Tech on time, polite, knowledgeable and helpful."
"tech arrived on time, did what was requested in an appropriate pleasant manner.
"Technician was great. AC maintenance call should have been a lot earlier in season and not in July when AC breaks down. Furnace maintenance should be done in September. W..."
"Tech did a good job and answered all our questions. "
"on time, efficient, pleasant"
"he was courteous polite and explained everything to me while he worked. He tried very hard to minimize his disturbance of my property. He was an intelligence soft spoke ..."
"Service man was both efficient and proactive in his suggestions"
"Technician replaced blower motor in furnace for $1200 which was fine. However after installation he was unable to get the air conditioner to turn on. After an hour of "tr..."
"I HAVE ALWAYS RECEIVED GOOD SERVICE."
"While initial installation had glitched, the follow-up was conscientious. A hard working, pleasant crew."
"Ryan did both the AC and the Furnace servicing "
"The technician was very professional and thorough"
"Explained clearly what he was doing and gave great tips."
"Consciencious work done in a timely fashion. "
"Good and friendly service as always . Namely my usual inspector does a much more thorough job. "
"Late arrival but notice provided. Really have no complaint, generally satisfied."
"Everything about this technician's visit was exceptional, including his professionalism."
"Technician turned off gas water heater while working on the air conditioner and forgot to turn it back on; also, did not restore thermostat to scheduled settings at compl..."
"The technician was very helpful with is advise."
"We are very satisfied with Hans' service, his professionalism and his exceptional knowledge of HVAC issues. He is prompt, fast, tidy and thorough in everything he does an..."
"M a expliqueen detail ce qu il faisait .
A meme verifie quelque chose avec la fournaise"
"The technician was prompt, thorough and efficient."
"He was courteous, efficient, and explained things well."
"I have had Scott forever and he is so knowledgable and helpful. he always makes sure all is well for me"
"Because of the good service and the way the technician was very polite and proffesional."
"Courteous and professional, just good people
BTW, Hans is an awesome tech!"
"Was friendly and courteous and did his inspection efficiently"
"I would have given a 10 but the service man was delayed (outside the 2-hour time period) and no one called me to let me know he was running late. Aside from that everyth..."
"The technician was very courteous and he quickly pinpointed the problem with the air conditioner."
"Technician explained what he was doing, what were good numbers, very courteous"
"serviceman took time to explain what the tune up entailed"
"clean efficient and answered all my questions"
"professional courteous technician"
"technician could have been a little faster without talking as much. It's nice to have someone friendly, but I really just want the job done and him to be gone, especial..."
"The technician, Scott, was extremely knowledgeable, efficient and pleasant"
"Fast, friendly, did the job right, gave suggestions to keep the AC happy."
"Technician was courteous, professional and knowledgeable"
"The main reason for this rating is due to the fact that there was no confirmation email or phone call in regards to my appointment. When the technician did not sure up wi..."
"Fast and polite service."
"The Service Person was knowledgeable, friendly, patient and willing to provide pertinent info."
"What a nice technician! He was pleasant but also very efficient. It was nice that he explained things in terms I could understand. Also, he gave me good, reasoned advi..."
"Clear explanations. Good work."
"On time friendly and provided advice that others had not"
"Excellent attentive and thorough technician"
"Did a good job overall, on time, no miss, very good"
"Speedy, efficient and complete "
"Ryan McClement was excellent. Solved a rather difficult problem quickly and efficiently at a reasonable price. "
"Always great service and satisfication"
"Very good service while the technician was here. However, the scheduling got messed up, because of over scheduling on that day? Had to reschedule to another day, which co..."
"Technician was very courteous and fixed problem quickly"
"Technician explained to us what he was doing"
"I was able to get a quick appointment, the technician arrived promptly, the parts were available in the technician's truck."
"Very thorough , pleasant and informative"
"answered all my questions.
"Technician was prompt (i.e. he arrived early in the assigned service appointment window) and efficient."
"Our technician was very professional, personable and resolved our issue very quickly"
"The technician, as usual with Francis is polite and efficient - no concerns there. The scheduling system again is NOT satisfactory. I had prebooked my AC maintenance 6 ..."
"Paul , my assigned technician , did a very thorough job ensuring my air conditioner was ready for the season . Moreover, I asked him to program my thermostat and he notic..."
"Professional & reliable after sale services were excellent.
Service technicians were friendly & fixed all problems in one time
We are very happy in doing business with ..."
"Because Karl did many other tasks for my AC that other technician from previous years did not do. I feel that my AC has been well taken care of and runs much better."
"Very professional and knowledgeable person"
"We were experiencing some problems with our air conditioning during very warm weather and during a time when the call center was overwhelmed with callers. The service ap..."
"Technician did a very thorough job and explained the relevance of evrything"
"The technician was EXCELLENT. He was here for quite awhile to ensure the AC was fixed perfectly. He was very courteous "
"Service was fine, but technician arrived 1 1/2 hours later than expected. I had to phone twice."
"He showed up in the scheduled time and was very personable and knowledgeable. He took care of the problem right away"
"technician came on time; was friendly; cleaned up everything; and he was helpful."
"Question 7 - I presume it was quality work.
Question 10 - I don't know other pricing."
"Ryan is THE BEST but the dispatcher has screwed things up annually. Long story but Ryan always comes through. He was not resonsible for arriving late and having a hassle ..."
"The technician arrived on time and was extremely pleasant"
"Our technician was thorough, professional and friendly. "
"As a regular customer I should not of had to pay for a service call"
"Very friendly and helpful, answered all questions and performed work promptly and on time."
"did a thorough job and kept me informed as he proceeded with the testing and repairs."
"Fast and prompt response to my water heater problem. Very friendly, helpful and professional staff ( receptionist, scheduler and technicians)."
"Friendly and informative"
"The technician was friendly, thorough, and knowledgeable"
"Excellent service. Friendly technician and more important, same technician as last time."
"Phoned towards end May and initially wanted me accept a mid July appointment Not acceptable to me After negotiations with rep the appointment was on June 8
"Very thorough and. Answered all queries "
"Scott is amazing, clean, polite, knowledgeable"
"tech was on time and knowledgeable and helpful"
"Technician was thorough"
"Alex was very professional and informed me of a couple of issues that required correcting and offered me solutions plus answered all my questions."
"They did all we needed at a convenient time"
"Arrived when expected and performed the service as expected."
"He did a first rate job."
"The Service Expert provided us with additional ideas on how to take care of our airconditioning"
"The technician was courteous, knowledgeable and efficient."
"He was very punctual. He was at my house at 12pm and my appt. was for 12-2pm. The service was done in a timely fashion."
"On time, very little bother in carrying out the work, courteous and friendly. He asnseered my questions "
"Great service. Technician was knowledgeable and helpful "
"The technician was quick, efficient and friendly."
"Ryan was very thorough and checked everything of your products that needed checking This was rarely done by other technicians who serviced your products"
"Efficient very clean. Explained all that was needed."
"The technician was informative, conscientious and professional."
"On time for appointment even though I had to change date and time. Work done quickly and well. Put the hose away and closed the gate which many service people forget to..."
"The technician phoned us 5 minutes after we had contacted the office with our problem. He was accurate with the estimated time it would take to arrive at our house."
"Knowledgeable Tech. with a good disposition."
"arrived on time. considerate of home. explained work performed.
advised us of potential problems in the future."
"Technician did an amazing job by explaining each step, taking his time to do the maintenance for both AC and furnice."
"Because Dean was a very nice guy, very professional. Found the problem, and fixed it fast.
The ladies on the phone when I called to request the service, were also very n..."
"Pleasant tech whomanswered several questions posed and who provided advice on humidity issues. "
"service was done thoroughly and technician explained what he was doing "
"Competent, very professional, cordial."
"He was on time. He took of shoes. He checked in Furnace room and helped me change a stuck filter. He told me what steps he was taking and how and why. He fully explained..."
"Came in time. Did all the activity in timely fashion. I got a detailed report."
"On time, explained what was done and what to expect down the road"
"The technician was polite throughout and I like the fact that your organization calls the day prior to confirm the appointment and the day of to let us know the technicia..."
"Ryan throughly diagnosed the problem and in response to his assessment replaced our thermostat, we have had no problems since"
"Prompt, clean and friendly service."
"Flawless service that went a little beyond"
"The service call was looked after right away."
"Technician took the time to explain what needed to be done and showed me the filter before he changed it. "
"technician was personable, knowledgeable and asked if there were any further questions"
" The Serviceman was very professional and when finished, took the time
to review the matter with me ."
"Because the technician worked and thought out the solution. This was after 2 other techs had tried to solve the problem, Karl got the furnace running and we've not had a ..."
"polite, knowledgeable, practical"
"On time, technician was pleasant, efficient."
"Ryan is terrific. He is polite, professional, shares information that is helpful, teaches about best care of the furnace, and goes the extra mile! I never fill out surv..."
"Great explanation and clarification of technical stuff; presented the options and allowed us to make our own decision without pressure; clearly covered price - low and hi..."
"Because I am satisfied with Dean's customer's service and attention to clent needs"
"Technician very thorough"
"The customer service leading to the service visit was excellent. Then the technician showed up within the scheduled window and provided great service. At the end, he desc..."
"well, It took from sunday morning to late monday evening to resolve the problem.
Karl was the service guy who did most of the resolving: electricity 101 and gas 101 as h..."
"ANSWERED ALL MY QUESTIONS AND POINTED OUT POTENTIAL PROBLEM AREA."
"He was courteous, effecient & clean"
"On time, polite, helpful"
"No heat this morning. Called Francis and Kelly promised to have a tech here in a short time. Dean arrived after about 45 minutes and quickly found a defective gas valve. ..."
"This was Abdul's second visit in a week and his knowledge and skill, as well as his understanding of our predicament, gave me a lot of confidence in him."
"Service was prompt, Ryan arrived right on time and was able to pinpoint the problem in a short period of time
Because the furnace had been recently serviced, there wa..."
"Very competent & professional. I might add that Scott was also, very cordial."
"tech was very informative and polite"
"Ryan was wonderful. And diplomatic."
"He was at the home quicker than expected, he could tell what the problem was immediately and fixed it quickly."
"Service tech was efficient and very knowledgeable."
"he explained the operation of the furnace and what he had done to service it"
"Service tech very conscientious and advised on a couple of issues."
"Pleasant young man who kept me informed of the condition of my furnace, worked quietly and efficiently."
"Very professional, helpful, experienced technician."
"Prompt,clean and courtess"
"I ALWAYS GET GREAT SERVICE WITH YOUR TECHNICIANS.
THEY ARE VERY PLEASANT WHEN COMING TO MY HOME."
"The techician Mathieu Desjardinds provided excellent service"
"Very pleasant and efficient technician."
"Tech was courteous;willing to take sone time to answer my questions/conserns.
Efficient & knowledgeable."
"Abdul is very professional and efficient technician. Being my first experience I stood and watched the whole time. Abdul explained everything he was doing as I had questi..."
"on time, tidy in the work area "
"Service man was on time, courteous and seemed to be very knowledgeable."
"great service, very professional"
"I had concerns with the furnace. Dean checked the furnace thoroughly as well as the hot water tank. He reassured me that there were no problem. Everything was working fin..."
"Technician was right on time and was very pleasant and very knowledgable."
"Tech previously replaced a part in Feb 2016. Replaced same part Nov 21 without fuss or cost. His initial visit was within 3 hours of my no heat call. Great job.Rhanks ..."
"He did an excellent job and was very helpful."